Scott is a hands-on, performance-driven, strategic, and multi-faceted Technology Executive with 18+ years of transferable experience in managing the implementation of digital and technical initiatives, while also leading cultural transformations to support an enterprise’s transition to new technologies.
KEY ACHIEVEMENTS
- Launched 19 new Web sites for 21 countries in 9 languages in 7 months, on time and on budget for LPQ.
- Managed design and development of 10 new ESPN Web sites, including ESPN.com.
- Jumpstarted and drove enterprise-wide data consolidation effort for ESPN.
- Created and oversaw new CIGNA Clinical Informatics IT department including $7M+ annual budgets and 30+ employees.
- Delivered CIGNA’s first ever Clinical Informatics member data warehouse in 120 days.
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BUSINESS EXPERIENCE
Le Pain Quotidien (LPQ)
New York, NY
2018 – 2020
Le Pain Quotidien (LPQ) is an international hospitality chain of bakery-restaurants located in 21 countries with 200+ locations in the United States.
Project Management Methodology: Agile (Scrum).
Technologies: AWS; Confluence; Google Analytics, Tag Manager, and AdWords; JIRA; Microsoft Office, Slack, Smartsheet, WordPress, Yext.
Head of US IT, September 2019 – Present:
- Managed staff of 9 including desktop support team, data team, systems admnistrator, and network and security team.
- Asked by senior management to serve as Head of US IT in September 2019.
Global IT and Digital Project Manager, January 2018 – September 2019:
- Led company’s $1.4 million global digital transformation for 200 corporate and franchise stores in US and 21 other countries. Oversaw design, development, and post-launch operations for new Web sites, Apple and Android apps, and new centralized payment platform.
- Installed $2.7M POS system across 95 US locations within 3.5 months.
- Launched 19 new Web sites for 21 countries in 9 languages in 7 months on time and on budget.
- Redesigned new US app to be launched in 2020.
- Advised Global Vice President of Technology on best practices for software development, Web and app development, IT project management, vendor selection, data warehousing, cloud, and server
virtualization with Amazon Web Services. - Mentored Global Digital Marketing manager on creating and implementing effective global digital marketing initiatives and strategies, including content development and search engine optimization via Yext and Google Analytics, Tag Manager, and AdWords.
- Established and maintained existing relationships with online ordering, catering, and loyalty program vendors, MasterCard, and Web and app development agencies.
- Organize, manage, and allocate business and technical resources in US and globally to ensure successful and timely execution of technology projects and tasks.
- Led data team, business intelligence, and financial and accounting staff to develop and implement updated financial reports using Tableau and new centralized data warehouse.
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OnDeck Capital
New York, NY
2016 – 2017 (Company Restructured)
OnDeck Capital is an online financial technology company that offers loans and lines of credit to small businesses in the US, Australia, and Canada.
Technical Program Manager
- Managed portfolio of Web site, mobile app, and data projects for domestic and international partners.
- Oversaw planning, development, testing, and launch of new online financing partner channel for OnDeck Australia.
- Implemented new proprietary US credit model that featured usage of newly consolidated business financial data from multiple vendors, such as US credit bureaus, Dunn & Bradstreet, etc., and advanced financial algorithms for automated identification and screening of loan applicants for risk.
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ESPN
Bristol,CT
2014 – 2016
ESPN is a leading multinational, multimedia sports entertainment company featuring a portfolio of sports assets with over 50 business entities, reaching sports fans in over 200 countries across all seven continents in 5 languages.
Senior Project Manager
Project Management Methodology: Agile (Scrum).
Technologies: JIRA Agile, Confluence, Google Docs, Microsoft Office, and Slack.
ESPN Digital Media / Consumer Services Engineering (October 2014 – April 2016):
- Managed re-design and development of ESPN.com, ESPNDeportes, and ESPN sites for Argentina, Australia, Chile, Colombia, India, Mexico, United Kingdom, and Venezuela.
- Collaborated with IT and Product stakeholders in Bangalore, Bristol, London, New York, Seattle, and Sydney to identify requirements, create plans, and deliver software for new ESPN Web sites, iOS/Android, and OTT applications.
- Identified and integrated dependencies related to API’s, data feeds, technical operations, performance testing and monitoring, video streaming, and legacy applications.
- Prioritized deliverables with Product managers, Dev Leads, and QA Managers and created multi-team, integrated release plans that defined software deliverables and corresponding release dates.
- Assisted with creating and implementing new Agile Scrum-based PMO and corresponding methodology, as well as on-boarding and training senior and junior project managers.
May 2014 – October 2014, Digital Audio & Video Engineering Unit / Watch ESPN:
- Drove initial planning, design, and development of digital workflow for ESPN / SEC network that launched in August 2014.
- Met bi-weekly with Team Lead and Product Managers to write user stories and estimate development time for stories.
- Meet weekly with Product Development Managers, Video Architects, and Team Lead to define software deliverables and corresponding release dates.
- Provided weekly status updates to IT Lead and PMO Management.
- Established support and software development intake processes, streamlined JIRA ticketing processes, and fine-tuned team’s Scrum methodology.
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Lesley University
Cambridge,MA 2013 – 2016
Graduate Study
- Full-time student pursuing Masters of Fine Arts in Visual Art.
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ESPN
Bristol,CT
2012
ESPN is a leading multinational, multimedia sports entertainment company featuring a portfolio of sports assets with over 50 business entities, reaching sports fans in over 200 countries across all seven continents in 5 languages.
Senior Project Manager
Project Management Methodology: Waterfall/PMI and Agile (Scrum).
Technologies: Oracle 11g and Microsoft .Net, Office, Project, and Sharepoint.
- Collaborated with division Vice President, Sr. Director, and Director to jumpstart stalled Sports Data Repository (SDR) program, which consisted of migrating sports data from legacy data stores into central Oracle data warehouse, re-pointing upstream and downstream feeds, and developing new browser-based, .Net software applications for ESPN Production team.
- Initiated and drove SDR program planning by working with IT and business executives to determine overall scope of project portfolio, project deliverables, roadmap, and resources for sport-specific data migration, feed development, and software development for fiscal years 2012 and 2013.
- Coached PMO staff (Program Manager, Project Manager, and Business Analysts) on best practices for implementing and managing SDLC and PMBOK procedures/protocols, such as scope management, risks/issues management and escalation, communicating program and project progress to necessary stakeholders on weekly basis, and holding routine status meetings with program and project teams.
- Developed project plans and managed development teams in 2 US locations and India.
- Partnered with QA team to implement program-level testing and release process.
- Assisted BA Lead with creating standardized business requirements template and business requirements-gathering process for SDR program.
- Provided business and IT Directors, Sr. Directors, Vice Presidents, and Sr. Vice President with weekly status updates.
- Hired, trained, and managed staff of 12 business analysts and developers.
- Delivered software applications and related data migration deliverables for major domestic sports.
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PHILIPS HEALTHCARE
Wallingford, CT
March 2011 – December 2011
Philips Respironics is a medical supply company that specializes in products that improve respiratory functions.
Senior Project Manager
Project Management Methodology: Waterfall/PMI.
Technologies: SAP, Microsoft Office, and Microsoft Project.
- Managed transfer of manufacturing for 2 product lines from United States to Hong Kong and Shenzhen, China, including re-design of related worldwide supply chain and logistics.
- Assisted Director of Operations with creating and managing centralized PMO and project management process for both domestic and international teams.
- Provided daily status updates to Director of Operations and provided weekly status updates to American, Dutch, and Chinese senior management stakeholders.
- Created project plans for training Shenzhen teams, shipping manufacturing equipment, testing Chinese-made product, and transferring product manufacturing to Shenzhen facility.
- Worked closely with engineers and executives located in Netherlands, Hong Kong, and China to prioritize projects and create timelines for transferring product lines to Shenzen facility.
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Prudential Financial
Shelton, CT
2009 – 2010
Prudential Financial provides financial products and services to both retail and institutional customers throughout the United States and in over 30 other countries.
Senior Project Manager
Project Management Methodology: Waterfall/PMI.
Technologies: Oracle 10g; Java; XML; Microsoft Office, Project, and Sharepoint.
- Initiated and managed evaluation and selection of new Web-based policy administration/CRM platform for domestic and international clients of Annuities division.
- Worked closely with business Senior VP, his staff, and Sr. IT Director to determine scope and business requirements for new platform.
- Collaborated with IT Sr. Director and Managers to develop technical requirements.
- Developed and managed project plans to include work breakdown structures for business PMO, Prudential IT, and external vendors.
- Held daily stand-up meetings with business and IT stakeholders and reported project progress weekly to executive business and technology stakeholders.
- Worked with Finance, Legal, and IT stakeholders to determine development budget and to draft RFP for vendor review.
- Wrote business case and IT strategy that included prioritized list of deliverables, expected timelines, budget, and resources for converting current legacy system to new Web-based platform.
- Assembled and integrated external vendors, Prudential IT, business PMO members, and business stakeholders into one consolidated evaluation team.
- Managed RFP review and vendor selection process with Senior VP, business PMO Program Manager, Sr. IT Director and her staff.
- Delivered final business case, budget, and IT vendor recommendations to Senior business, IT, and PMO executive stakeholders.
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CIGNA
Bloomfield, CT
2007 – 2009
CIGNA is an American worldwide health services organization that offers Medicare and Medicaid products and health, life, and accident insurance coverages primarily to individuals in the U.S. and selected international markets.
Director – Informatics and Clinical IT Department
Project Management Methodology: Waterfall/PMI and Agile (Scrum).
Technologies: Oracle 10g; Blaze Rules Engine; Datastage ETL; Hibernate; J2EE; SAS; Microsoft Office, Project, and Sharepoint.
- Directed all daily operations, resource management, budgeting, and project portfolio planning for new Clinical Informatics IT department consisting of $7-8 Million annual budgets and 50+ employees and consultants.
- Collaborated with CIGNA Chief Informatics Officer, Chief Medical Officer, and Informatics staff and initiated creation of Clinical Data Repository (CDR) project, which consisted of consolidating all CIGNA member data into central Oracle data warehouse, as well as creating upstream and downstream data feeds.
- Partnered with Clinical Informatics Sr. Director, Director, and Managers to define overall project charter, identify scope of work streams, assign business and IT resources, determine timeline and deliverables, and manage $8M project budget.
- Established in-house Agile-based PMO and implemented Agile methodologies to accelerate development.
- Introduced and managed daily stand-up (Scrum) meetings and 2-week sprints to define requirements, create user stories, design and install data warehouse, conduct ETL, user test (QA), performance test, and tune database.
- Assembled and managed internal and external development teams, systems analysts, architects, project managers, engineers, and legacy system owners throughout design, build, data loads, data quality enhancements, testing, and launch.
- Provided weekly and monthly status updates to IT, Clinical Informatics, and Finance Senior Management stakeholders.
- Identified technical and business dependencies, risks, and issues and proactively drove them to resolution.
- Created and managed project plans and work streams related to analysis of legacy systems, data warehouse design, warehouse development, ETL, and testing.
- Led team to deliver first version of Clinical Data Repository (CDR) Oracle data warehouse in 120 days.
- Hired, trained, and managed 4 new project managers and 2 development managers to create deliverables related to upcoming versions of CDR and feed infrastructure.
- Managed conversion of project into new Clinical Informatics IT department. Centralized and supervised P&L responsibilities, vendor contract management, resource management, and program portfolio planning.
- Oversaw recruitment, hiring, and training of over 30 employees for new department in less than 6 months.
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MERRIL LYNCH
Hopewell, NJ
2007
Merrill Lynch is an American investing and wealth management division of Bank of America.
Program Manager
Project Management Methodology: Waterfall/PMI and Agile (Scrum). Technologies: Microsoft SQL, .Net, Silverlight, Office, Project, and Sharepoint.
- Assisted divisional CIO with creating new, consolidated Web IT unit and led conversion of 8 separate Web portals into one central portal with single-sign-on technology for Merrill Lynch.
- Managed internal team members and external vendors to jointly prototype and test UI/UX designs, wireframes, market data feeds, and single-sign-on technologies.
- Integrated Agile Scrum development teams, external consultants, and Web design vendors into new PMO and Release Management processes.
- Drafted new project management and release management policies and procedures.
- Hired, trained, and managed 2 project managers and 2 business analysts while also overseeing activities of on-site consultants, vendors, and Merrill full-time employees.
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Certified Ambulance GrouP
Rocky Hill, CT
2005 – 2006
Certified Ambulance Group is an emergency services billing company that provides EMS, ALS Intercept, Fire and Rescue billing services to municipal and volunteer entities across the United States.
Director of Technology
Technologies: Microsoft Windows (all versions), Small Business Server (including Sharepoint), Office, Project, Visio; and Norton Enterprise.
- Upgraded IT infrastructure and managed daily IT operations.
- Overhauled IT operations for national medical billing service with 50 network users and 225 nationwide clients at one-tenth cost of original system. Improved business processes and upgraded technology infrastructure required for company to safely process minimum of $25 Million annually without interruption.
- Replaced entire corporate network, including desktop hardware and software, enterprise routers and servers, LAN/WAN’s, telephony networks, and secure VPN remote access.
- Stabilized main billing database and recovered $1.5 Million in lost claims. Led another team to identify and recover an additional $1 Million in un-billed Medicare claims.
- Initiated and supervised installation of electronic claims-filing processes with Medicaid and Medicare organizations in 23 states.
- Managed negotiations, licensing, and contracting with all service, hardware, and software vendors.
- Discovered and destroyed hacker activity, as well as over 300 viruses and spyware applications, on corporate network upon commencement of responsibilities.
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eHMO, Inc.
New York, NY
2000 – 2003
eHMO was a health insurance startup founded in 2000 as a cloud-based, white-label platform that enabled online enrollment, claims submittal, claim adjudication, and physician selection for health plans and their members.
Chief Operating Officer / Acting Chief Technology Officer
Project Management Methodology: Agile.
Technologies: Oracle, HTML, Java, XML, and Microsoft Office.
- Assisted founder with creating business and IT infrastructure for Web-based HMO startup.
- Oversaw corporate strategy for raising capital and establishing financial goals, as well as managed negotiations with vendors, venture capital firms, and prospective clients.
- Wrote and implemented 5-year business plan and $30 Million corporate operating budget.
- Managed development teams based in New York, NY; Austin, TX; Ukraine; and Russia who delivered working prototypes every 90 to 120 days.
- Designed scalable, Web-based software platform (ASP/SaaS) consisting of Oracle, Java, and XML-based technologies. Created B2C applications that enabled online enrollment, claims submittal, claim adjudication, and physician selection for health plan members.
- Conducted requirements-gathering workshops and wrote business requirement documentation.
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TECHNICAL SKILLS
- Adobe Creative Suite
- Amazon Web Services
- Buffer Social Media Management Platform
- Confluence
- CSS
- Google Docs
- HTML
- JIRA
- Microsoft Office
- Slack
- WordPress
- XML
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EDUCATION
- M.F.A., Visual Arts: Lesley University, 2016.
- M.S., Management & Information Systems: Rensselaer Polytechnic Institute, 2005.
- B.A., English, Fine Arts, French:Ohio Wesleyan University, 1989.
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PROFESSIONAL CERTIFICATIONS
- Certified Scrum Master, Scrum Alliance